Shipping Policy

Last Updated: April 10, 2026

At Diramy, we are dedicated to providing a reliable and transparent shipping experience for our customers worldwide. Below you will find the details of our shipping procedures, timelines, and policies.

1. Delivery Timeline

To estimate when you will receive your order, please use the following formula: Total Delivery Time = Processing Time + Shipping Time

• Order Cut-off Time: 5:00 PM (CET). Orders placed after this time will begin processing on the next business day.

• Processing Time: 1–3 business days (Monday – Friday). During peak seasons or promotional events, processing may take up to 5 business days.

• Estimated Shipping Time:

  • United States, United Kingdom, Australia, Canada, New Zealand: 6–9 business days.

  • Rest of the World: 7–12 business days depending on the destination.

Please note: Delivery times are estimates and may vary due to carrier delays or customs processing.

2. Shipping Rates

• Free Standard Shipping: We are pleased to offer Free Standard Shipping on most orders.

• Checkout Transparency: Any specific shipping options or potential costs based on your location will be clearly displayed at checkout before you finalize your purchase.

3. Fulfillment & Shipping Origin

To ensure efficient delivery and a diverse product selection, we utilize a global fulfillment model. Orders are dispatched from our partner warehouses located in Europe and Asia. The specific fulfillment location is selected automatically based on your shipping destination and product availability to ensure the fastest possible delivery.

4. Shipment Tracking

Transparency is key to our service.

• Confirmation: Once your order ships, you will receive a Shipment Confirmation email containing your tracking number.

• Activation: Tracking information typically becomes active within 24–48 hours. You can track your package directly through the link provided in the email or via our website’s tracking page.

5. Customs, Duties, and Taxes

For international orders, please be aware that:

• Import duties, taxes, and fees may be applied by your local customs authority upon arrival in the destination country.

• These charges are the responsibility of the customer. We recommend contacting your local customs office for specific information regarding these costs before placing an order.

6. Damaged or Missing Items

Please inspect your package upon arrival.

• If your order is damaged or missing items, contact our support team at hello@diramy.com within 48 hours of delivery.

• Please include your order number and clear photos of the packaging and the damaged items to help us resolve the issue quickly.

7. Delivery Delays

While we strive for punctuality, certain factors beyond our control (such as severe weather, customs delays, or postal disruptions) may impact delivery times. In the event of a significant delay, our support team will proactively assist you with updates.

Contact Information

If you have any questions regarding your shipment, our team is here to help.

• Brand Name: Diramy

• Business Address: Alexanderstraße 320, 26127 Oldenburg, Germany

• Email: hello@diramy.com

• Phone: +49 177 949 69247

• Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (CET)

• Response Time: We typically respond to all inquiries within 12–24 hours.